Telephone Services
Some of the following documents are in PDF format. If you do not have Adobe Acrobat on your computer, you can download the free Adobe Acrobat reader.
Telephone Services for Students
Residence Hall rooms are equipped with phone jacks, but students must contact Verizon for service. Students will need to purchase telephones before arriving to school. Verizon service representatives will be available on campus during September move-in to assist you.
- Verizon Customer Service Telephone Numbers and Dialing Instructions
- Long Distance Cellular Service for Students from Mobilesphere.
Telephone Services for Faculty & Staff
Faculty can request telephone service through the IS Help Line (617)373-4357(xHELP). If you are making a service request, please download the Work Order form before calling the Help Line. You can also call us at (617) 373-4870 if you have general questions about your NU telephone service.
These documents are also available in print at the InfoCommons:
- Boston Telephone User Guide
- Burlington Telephone User Guide
- Dedham Telephone User Guide
- Voice Mail User Guide
- Conference Calling Directions
- 6504 and 6508 ISDN Telephone User Guide
- Equipment Request Form
- Work Order Form (Please allow two weeks for completion of work orders)