I use POP for my NU email. How do I configure my email client for POP?

Visit http://fsmail.neu.edu/ and click Account Information. After you login, your POP Mail configuration information will be displayed. Note the name of your server in the "Server Name" section (the server name will be similar to "mail1.neu.edu"). Returning to your mail client, type the POP server name into the POP server settings. Use your usual webmail username and password so your mail client will be able to authenticate you for incoming mail.

To configure your outgoing (SMTP) server, use the server name "myneusmtp.neu.edu". Locate the "SSL" or "Secure" setting for your outgoing mail server and select it. Make sure the SMTP port is set to 465. Next, select the option called "outgoing server uses authentication" or "use name and password". Use your myNEU account username and password for the outgoing (SMTP) server authentication.

I use IMAP for my NU email. How do I configure my email client for IMAP?

First, find your IMAP server name. Your IMAP server name is the same as your POP server name. To find it, visit http://fsmail.neu.edu/ and click Account Information. After you log in, your POP Mail configuration information will be displayed. The name for your IMAP server is listed as "Server Name" (should be similar to "mail1.neu.edu"). Once you know the name of your server, open the account settings in your email client. Select IMAP as your account type, and type your mail IMAP server name. Locate the "SSL" or "Secure" option in your mail client (may be under "Advanced" or "More settings"). Turn on the SSL setting. Make sure your IMAP port is set to 993.

To configure your outgoing (SMTP) server, use the server name "myneusmtp.neu.edu". Locate the "SSL" or "Secure" setting for your outgoing mail server and select it. Make sure the SMTP port is set to 465. Next, select the option called "outgoing server uses authentication" or "use name and password". Use your myNEU account username and password for the outgoing (SMTP) server authentication.

I use Advisor Calendar. Can I still use it over the web with the new system?

We strongly recommend that you access the Advisor Calendar through the Lotus Notes client (desktop) application.

The new web email system does not support the Advisor Calendar application. If you want to use Advisor Calendar in a Web browser, you will have to use the old Web email interface. Here's how:

Type http://mail.neu.edu into a browser and login.

When the redirect page appears, click personal options at the center of the page.

Then select Webmail from the drop-down menu.

Click select.The old Webmail interface will appear.

How can I get help with the new system?

On the login page for your email there are several helpful links, that will walk you through how to use email, calendaring, and to do´s.

Who can I contact if I have more questions?

Contact the IS Help Line (617) 373-4357(xHELP) if you have additional questions or if you need assistance.

I am a student. How can I access my E-mail?

All students can access their Northeastern University e-mail though myNEU.

How can students get myNEU accounts?

• Full-time Undergraduate Admitted Students : You will be contacted by the admissions office with account information
• Full-time Undergraduate Day Students: All Full-time Undergraduate Day Students can sign up for myNEU online. If you had a myNEU account as an Admitted student, your account will be converted before start of school.
• Graduate Students: Contact your college or program to obtain your myNEU account.
• School of Professional and Continuing Studies Students: After you register for your first class, you will be able to go online to sign up for an account.
If you still cannot access myNEU, call (617) 373-4357 (xHELP) for assistance.

I cannot remember my password. How can I access myNEU?

Click the "Forgot your password" link under the login box on the myNEU homepage. In order to reset your password, you will need to know:

• Your current myNEU username
• The answer to your challenge question on file

If you do not know these items, you should submit a trouble ticket online through myNEU or stop by the InfoCommons, 184 Snell Library, for assistance.

Faculty/Staff Lotus Notes Email

I use the Lotus Notes application and I haven't gotten any new email since my Webmail has been upgraded. What should I do?

After you have been upgraded to Enhanced Webmail, you will have to shut down and restart Lotus Notes twice to continue receiving mail.

How do I get a faculty/staff e-mail (Lotus Notes) Account?

Faculty and staff receive e-mails accounts when they arrive to the university, but contractors and others affiliated with Northeastern who need Lotus Notes and desktop computer access must obtain sponsored accounts to us these resources. Access the sponsored account form here.

I have forgotten my Lotus Notes Password. How can I get a new one?

Call (617) 373-4357(xHELP) for assistance with passwords or any other Lotus Notes issues.

How can I learn more about Lotus Notes?

You can take a training class to find out more about Lotus Notes. Sign up or review class schedule online.

Can I open a myNEU account?

No. myNEU Accounts are only available to current students. myNEU accounts are active one year after completing requirements for graduation.

When and how can I sign up for my permanent @alumni.neu.edu e-mail forwarding account?

Three months after your graduation date, you are eligible to sign up for your permanent @alumni.neu.edu e-mail forwarding account. It takes awhile for us to transfer all graduation data from the Registrar's office to our files. Once your data is in Alumni Affairs´ system, simply visit NU's Alumni Online Community to sign up.

How long are myNEU e-mail accounts active?

Your myNEU e-mail account remains active one year after you complete requirements for your graduation.